Return & Refund policy Policy

We want you to be completely satisfied with your purchase! Our return policy is valid for 5 days from the date of delivery. Returns are accepted for damaged or defective items only. To be eligible for a return, items must be unused and in their original packaging.

To initiate a return, please email us at crystaluxewebsite@gmail.com. Our inspection team will review your request for approval.

• For prepaid orders, refunds will be processed promptly once the return is approved.
• For Cash on Delivery (COD) orders, customers will need to provide their bank details for the refund.

Thank you for shopping with us!