Shipping Policy
- We ship items within 24-48 hours.
- Standard delivery time is 5-7 days. For the Northeast region, please allow 7-9 days.
- Please note that shipping is handled by third-party carriers, and delays may occur due to logistical constraints such as floods, earthquakes, or landslides.
Return Policy
- Our return policy is valid for 5 days from the date of delivery.
- Returns are accepted for damaged or defective items only.
- Items must be unused and in their original packaging.
To initiate a return, please email us at: crystaluxewebsite@gmail.com. Our inspection team will review your request for approval.
- For prepaid orders, refunds will be processed as soon as the return is approved.
- For Cash on Delivery (COD) orders, customers will need to provide their bank details for the refund.
Thank you for shopping with us! You will receive a crystal similar to the one shown in the photograph. Each crystal is unique, with variations in size, color, and weight that reflect the stone's natural characteristics. Enjoy the distinct beauty of your individual piece!